Warranty and registration
Two years of warranty, up to five with regular yearly maintenance. This page explains what the warranty covers and what you should keep.
Servis Čović d.o.o., as importer and warranty provider, gives the warranty for Fujitsu air conditioners in Bosnia and Herzegovina. It covers free repair or replacement of faulty parts that turn out during the warranty to be a defect of manufacture or installation.
The warranty runs from the day of purchase for 24 months. According to the warranty card, for units in commercial use it is extended by 12 months after each warranty service inspection by an authorised service, at most three times, to 60 months in total.
We repair a fault as soon as possible and within 45 days at the latest. A unit that cannot be repaired, or is not repaired in that time, is replaced with a new one, and a repair that takes longer than 10 days extends the warranty by its duration. Service and spare parts are available for 7 years from the day of purchase.
How we work
- 01
Keep the receipt and the warranty card
The warranty is honoured only with the purchase receipt and a warranty card correctly filled in and stamped by the seller, an authorised installer or a service technician.
- 02
Installation by an authorised service
The warranty holds if installation or service was done by a service authorised by Servis Čović. The indoor unit, the installation and the outdoor unit must be correctly chosen and match each other in model and capacity.
- 03
Warranty service inspection
The authorised service charges the inspection at the Servis Čović price list and records it on the warranty card, which proves the warranty is valid and extended.
- 04
Reporting a fault
Call the central service in Čitluk on +387 36 644 775 or write to fujitsu@servis-covic.com. For a repair the service keeps one warranty coupon.
Included
- Free repair or replacement of faulty parts with a defect of manufacture or installation
- A new unit if the fault is not repaired within 45 days
- The warranty extended by the duration of a repair longer than 10 days
- Service and spare parts for 7 years from the day of purchase
Not included
- Faults caused by a faulty mains supply, power surges, lightning or other weather events
- Damage caused by force majeure
- Faults caused by careless or unskilled handling or by not following the manufacturer’s instructions
- Units installed, serviced or repaired by an unauthorised service, workshop or third party
- Injury to people or animals, and damage caused by the unit working or not working
Documents
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